Current state blueprint

With this blueprint we discovered that the current system makes safe, independent transitions impossible.

Those leaving prison face struggles with getting medication, guaranteed street or temporary sleeping on day one, and delayed administrative stability.

Ultimately, survival is impossible without immediately locating and relying on third-party support groups.

Future state blueprint

Gaps

• No contingency planning for delivery issues Delays or missing items are acknowledged, but there is no defined backup solution such as partial packs, digital alternatives, or on-site stock availability.
• Limited development of the “leaving prison” stage The handover moment is briefly described, despite being a critical interaction point in the service journey.
• Lack of onboarding or guidance for using the pack The journey assumes the prisoner will use the pack, but does not explain how they are introduced to it or encouraged to engage with its contents.
• Over-simplified interaction with support groups The process assumes easy access and acceptance into support groups, without considering barriers such as limited capacity, travel constraints, or personal reluctance.
• No feedback or evaluation stage The blueprint ends at one week without capturing outcomes, user feedback, or opportunities for service improvement.

Risks

• Supply chain fragmentation leading to incomplete packs Involvement of multiple manufacturers (e.g. clothing suppliers and print companies) increases the likelihood of delays, missing items, or inconsistent quality.
• Expectation vs reality mismatch If a support pack is promised but not fully delivered, it may result in frustration, distrust towards prison staff, and reduced engagement with support services.
• Low adoption or rejection of packs Some prisoners may refuse the packs due to stigma, distrust, or a reluctance to appear vulnerable, leading to wasted resources and reduced impact.
• Increased vulnerability after release Carrying visible goods such as clothing and food may make individuals more likely to be targeted for theft, particularly if sleeping on the streets.
• Over-reliance on the support pack The journey assumes the pack is sufficient for the first 48 hours, but issues such as loss, theft, or insufficient supplies could leave individuals without support.