This by far was one of the most informative and confusing introductions/Briefs by far. At the start it was mentioned how the brief would involve working with a real client so this was very interesting to me and this would be a great portfolio piece once complete. My lecturer said this project will be like a practice run for my final year project so I know it will be challenging, which is always a good thing as I like to learn more.

Project

For the project I will be working with SEHSCT (South Eastern Health and Social Care Trust) in partnership with Northern Ireland Prison Service (NIPS). For this project I will also be working with a client which in this project me and my group would be able to arrange interviews with them to get real information from their job (They will be the primary source for understanding real world context).

Below is a summary of the different deliverables for this project:

1 - Problem Statement + User Research Insight

Purpose:

To clearly define what is wrong and why it matters.

You:

• Describe the problem
• Back it up with professional insight (Dr Ruth Gray, system observations)
• Avoid blaming individuals

2 - Current State Service Blueprint (major submission)

Purpose:

To expose how the system actually works right now.

You map: